Technical Support
iOpen recognises that key to a successful business relationships is the integrity of standing behind the solutions which we recommend and give advice on. To deliver on this commitment to our customers, we have robust processes to provide both pre and post sales support for our customers.
We provide:
- A team of technical specialists and support engineers
- Dedicated support line: 1300 850 750
- E-Mail support: support@iopen.com.au
- Secure remote access with screen sharing and control over the internet
- Application engineers who assist with problem solving, system design, testing and application advice
- Case ticket tracking and management systems
- Product managers who offer technical and practical experience for both products and applied solutions
This support portal is intended solely for the submission of technical support requests relating to iOpen’s products and services.
Users must not upload, transmit, or disclose through this portal any confidential, personal, sensitive, classified, export-controlled, security-critical, proprietary, or regulated information unless expressly authorised in writing by iOpen and required for the provision of support services.
Before submitting any support request, users are responsible for ensuring that all information, files, screenshots, logs, diagnostics, and attachments have been reviewed and appropriately sanitised to remove any confidential, personal, or sensitive information not strictly required for troubleshooting purposes.
Where information is submitted in breach of this notice, iOpen may delete, redact, refuse to process, or request resubmission of the information without liability.
By submitting information through this portal, the user confirms that they have the authority to provide the information and that the information has been reviewed and sanitised in accordance with their organisation’s information security, privacy, and confidentiality requirements.
Users must not upload, transmit, or disclose through this portal any confidential, personal, sensitive, classified, export-controlled, security-critical, proprietary, or regulated information unless expressly authorised in writing by iOpen and required for the provision of support services.
Before submitting any support request, users are responsible for ensuring that all information, files, screenshots, logs, diagnostics, and attachments have been reviewed and appropriately sanitised to remove any confidential, personal, or sensitive information not strictly required for troubleshooting purposes.
Where information is submitted in breach of this notice, iOpen may delete, redact, refuse to process, or request resubmission of the information without liability.
By submitting information through this portal, the user confirms that they have the authority to provide the information and that the information has been reviewed and sanitised in accordance with their organisation’s information security, privacy, and confidentiality requirements.